Help Center
Frequently asked questions about shipping to Mexico and Colombia
Real pricing, pickup policy, insurance, tracking and commercial accounts from AH & CO Logistics, 780 E Foothill Blvd, Unit 7, Upland, CA 91786.
Mexico shipping
Box pricing, pickup and the Mexico shipping process.
Standard boxes to Mexico run from $100 (16×16×16) to $240 (24×24×24). Pickup is priced separately and non-standard boxes require a quote. Per-box prices: 16×16×16 — $100 · 18×18×18 — $130 · 20×20×20 — $160 · 18×18×27 — $180 · 22×22×22 — $200 · 24×24×24 — $240.
We accept these standard boxes to Mexico: 16×16×16 — $100 · 18×18×18 — $130 · 20×20×20 — $160 · 18×18×27 — $180 · 22×22×22 — $200 · 24×24×24 — $240. Irregular, non-standard or oversized boxes are quoted separately.
No. Pickup is priced separately unless a specific promotion or approved exception applies. Local pickup is available throughout selected areas of Southern California. Pickup fees may apply depending on location, shipment size, route availability and current promotions.
Optional shipment protection for Mexico is being finalized and its terms are not currently published. Contact us before dispatch for the options available for your shipment.
Optional shipment protection for Mexico is being finalized and its terms are not currently published. Contact us before dispatch for the options available for your shipment. In the meantime we do not publish tiers or coverage amounts.
Yes, with a quote first. Send us the dimensions, approximate weight and general contents and we'll confirm pricing and whether we can move it.
We coordinate shipments to Mexico from our facility at 780 E Foothill Blvd, Unit 7, Upland, CA 91786. Your shipment is transported through our Mexico logistics network and transferred to the applicable final-mile carrier for delivery. Send us the destination city and postal code and we'll confirm whether the address is serviceable.
Shipment status and tracking information are provided when available through the applicable carrier. Keep the reference number we give you at dispatch and message us on WhatsApp or call 909-545-1729 for the current status.
Estimated transit times vary by service, destination, customs processing and carrier conditions. Contact us for the current estimated transit time for your shipment.
Colombia shipping
Courier and commercial rates, billable weight, documents and regulated electronics.
Courier to Colombia: $50 minimum for 1–16 lb and $3.00 per billable pound from 17 lb up. Documents $30. Commercial freight: $130 minimum for 1–20 lb and $6.50 per pound. Billable weight rounds up to the next whole pound.
Courier service has a $50 minimum covering 1–16 lb. Commercial freight has a $130 minimum covering 1–20 lb.
Billable weight rounds up to the next whole pound. On courier, 17 lb and up bills at $3.00 per billable pound; on commercial freight, 21 lb and up bills at $6.50 per pound.
Document shipments to Colombia are $30.
Commercial freight is for merchandise and business shipments: $130 minimum for 1–20 lb and $6.50 per pound after that. It requires commercial documentation and may incur destination taxes or duties.
Cellular phones and certain high-value or regulated electronics may have special pricing and requirements. Contact AH & CO Logistics for current information before shipping.
Courier shipments to Colombia include basic loss-only coverage up to the lesser of USD $200 or the declared value, subject to the applicable Shipping Terms. Commercial freight shipments do not currently include insurance.
Shipment status and tracking information are provided when available through the applicable carrier. Keep your reference number and message us for the current status.
Estimated transit times vary by service, destination, customs processing and carrier conditions. Contact us for the current estimated transit time for your shipment.
Pricing
How we price Mexico and Colombia, and what the published price does not include.
Mexico shipments are priced per box. Standard boxes to Mexico run from $100 (16×16×16) to $240 (24×24×24). Pickup is priced separately and non-standard boxes require a quote.
Courier to Colombia: $50 minimum for 1–16 lb and $3.00 per billable pound from 17 lb up. Documents $30. Commercial freight: $130 minimum for 1–20 lb and $6.50 per pound. Billable weight rounds up to the next whole pound.
Pickup is priced separately, and destination taxes, duties or DIAN charges are not included where they apply. Non-standard boxes and regulated items require a quote.
Request a quote online, message us on WhatsApp, or call 909-545-1729. It helps to have the destination, approximate size or weight, and a description of the contents.
Pickup
Where we pick up, what it costs and how to arrange recurring pickups.
Local pickup is available throughout selected areas of Southern California. Pickup fees may apply depending on location, shipment size, route availability and current promotions.
Not automatically. Local pickup is available throughout selected areas of Southern California. Pickup fees may apply depending on location, shipment size, route availability and current promotions. We confirm the fee, if any, before scheduling.
We pick up in selected areas of San Bernardino, Riverside, Los Angeles and Orange counties. Send us your address and we'll confirm route availability and any applicable fee.
It depends on location, shipment size, route availability and current promotions. We confirm the amount before scheduling.
Yes. We coordinate recurring pickups for commercial customers case by case, based on volume, location and route availability. Request a commercial consultation and we'll review it with you.
Live outside Southern California? Contact AH & CO Logistics to discuss available shipping options before sending any packages to our facility.
Insurance & coverage
What coverage applies to Mexico and Colombia, and what the limits are.
Optional shipment protection for Mexico is being finalized and its terms are not currently published. Contact us before dispatch for the options available for your shipment.
Courier shipments to Colombia include basic loss-only coverage up to the lesser of USD $200 or the declared value, subject to the applicable Shipping Terms. Commercial freight shipments do not currently include insurance.
Yes. Under-declaring value can cause customs holds and reduces any applicable coverage.
Shipment status and tracking information are provided when available through the applicable carrier. Message us on WhatsApp or call 909-545-1729 with your reference number.
Availability depends on the applicable carrier and the service used. When information is available, we share it with you.
We provide it at dispatch along with your shipment receipt. Keep it for any follow-up.
Commercial accounts
Recurring shipments, consolidation and account support for businesses.
Yes. We coordinate recurring merchandise, inventory and commercial shipments to Mexico and Colombia for retailers, auto parts businesses, e-commerce companies, contractors, manufacturers, wholesalers and distributors.
Volume-based solutions are reviewed and approved case by case based on destination, frequency and product type. We do not apply automatic discounts.
Consolidation is available where applicable, depending on product, destination and scheduling. We review it during the commercial consultation.
Billing and centralized payment arrangements are reviewed case by case and require prior approval. We do not offer automatic credit terms.
Request a commercial shipping consultation with your approximate volumes, destinations and product type. We review your operation and propose a plan.
Shipments are paid before dispatch, unless an approved billing arrangement is in place for a commercial account.
Confirm current payment methods with us on WhatsApp or by calling 909-545-1729 when you book your shipment.
No. Destination taxes, duties or charges are not included where they apply.
Prohibited items
What we cannot carry and what requires prior review.
Prohibited and restricted items vary by destination country. Review the prohibited items page before packing.
Some electronics are regulated or high-value. Contact us for current pricing and requirements for cellular phones and other regulated/high-value electronics.
Customs authorities may hold, return or destroy the shipment, and the customer is responsible for the resulting costs. Ask us first if you're unsure.
Contact us with your reference number and a description of the problem. The claims page explains the process, deadlines and required documentation.
Generally the reference number, shipment receipt, declared value and evidence of the damage or loss. The claims page has the current detail.
Liability limits are defined in the Shipping Terms and depend on the service used and the coverage purchased.
AH & CO Logistics is a shipping company based at 780 E Foothill Blvd, Unit 7, Upland, CA 91786. We coordinate international shipping to Mexico and Colombia, local pickup, personal shipments and commercial shipping, with bilingual English and Spanish support.
780 E Foothill Blvd, Unit 7, Upland, CA 91786. Phone 909-545-1729.
We currently ship to Mexico and Colombia. They are separate services with different pricing, processes and requirements.
Yes. We support customers in English and Spanish by phone, WhatsApp and email.
Message us or call 909-545-1729 before coming by and we'll confirm the available drop-off time.
Live outside Southern California? Contact AH & CO Logistics to discuss available shipping options before sending any packages to our facility.
Didn't find your answer?
Message us and we'll reply with the current information for your shipment.
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